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Warmies™ ProductsWhat are Warmies? ​

We’re so glad you asked! Warmies are soothing, loveable plushies and wellness products that can be heated in the microwave or chilled in the freezer for therapeutic comfort. All Warmies are gently scented with dried French lavender sourced from Provence, France. They are weighted with flaxseed for a sensory experience. Designed to maximize relaxation and promote calm, they’re great for naptime, bedtime, or any time you or your little one needs some tranquility.

Need help finding the right Warmies for you? Book a Warmies VIP Shopping Session!How do I use Warmies?  ​

Warmies plushies and wellness products were designed to offer soothing comfort for individuals of all ages, including adults and children. Our products are infused with dried French lavender to promote relaxation, and they feature a warmable, weighted filling to help reduce anxiety during playtime and bedtime.

When you’re ready to relax, simply follow the instructions in our care guide to heat your Warmies in the microwave or place them in a grip-seal freezer bag and chill them for up to 3 hours to enjoy a refreshing coolness. You can cuddle up on the couch, take Warmies to bed, or carry them for comfort on the go.

Whether heated or chilled, Warmies can alleviate aches and pains, help you unwind after a long day, and make bedtime more comfortable for the whole family.What are Warmies scented with?   ​

Warmies plushies and wellness products are infused with dried French lavender sourced from local growers in Provence, France. The lavender within your Warmies releases a calming and soothing aroma that is safe for individuals of all ages.

Not only do Warmies smell great, but the lavender scent promotes relaxation when you need it most.Do Warmies come unscented?   ​

Warmies plushies and wellness products are infused with dried French lavender sourced from local growers in Provence, France. The lavender within your Warmies releases a calming and soothing aroma that is safe for individuals of all ages.

Not only do Warmies smell great, but the lavender scent promotes relaxation when you need it most.Are Warmies weighted?

Yes! Warmies are thoughtfully weighted to alleviate anxiety and provide comfort. Our full-size plushies weigh about 2 lbs, while Warmies Juniors weigh about .5 lb.

Additionally, our wellness products are also lightly weighted, offering a therapeutic and sensory experience to aid in relaxation.Are Warmies scented with lavender oil or dried lavender?

We’re deeply committed to children’s health and well-being. That is why we use dried lavender, not lavender oil. All Warmies plushies and wellness products are gently scented with real, dried, French lavender sourced from Provence, France, which has been tested and deemed safe for all ages.What are the slippers/boot sizes?   ​

Our super-cozy slippers and boots come in a single size that fits most women’s sizes from 6-10. (This roughly converts to men’s and youth sizes 4 – 8.5.)

Our slippers and boots were designed to soothe aches and pains, keeping your feet toasty warm at bedtime or while chilling on the couch. To maximize comfort and softness, we have not added a sole intended for walking or venturing outside. In other words, slip them on, put your feet up, and relax! Shop Warmies footwear here.Which Warmies have removable heat packs?  ​

We designed our Supersized Warmies for really big hugs — so big, in fact, that they’re too large for microwaves! Instead, we made them with an easy-to-remove heat pack that can be microwaved (or chilled) for your comfort. These extra-large Warmies are made to soothe or warm your hands and can double as a huggable pillow.

All other Warmies styles can be placed directly in the microwave.Where are Warmies made?

Our products are manufactured overseas in China, and distributed in East Dundee, Illinois, where we proudly provide employment to over 150 skilled workers in the United States. We sincerely appreciate your support of Warmies and our team is dedicated to providing you with an exceptional experience.What is the difference between My First Warmies and Warmies Juniors?

My First Warmies are made with extra-soft ribbed fabric and feature satin-like details. They weigh approximately 2 lbs and measure 13”x6”x4” in size. Shop My First Warmies here.

Our Warmies Juniors, on the other hand, are slightly smaller, made with plush fur-like outer fabric. They weigh about 0.5 lbs and have dimensions of 9”x5”x2”. Shop Warmies Juniors here.

Like all Warmies plushies, both My First Warmies and Warmies Juniors are gently scented with dried French lavender and safe for all ages!Can you personalize Warmies?

Warmies make excellent gifts for loved ones of all ages. Currently, we do not offer personalization or customization options for Warmies. However, with so many styles and colors available, we’re confident you can find something your friend or family member will love!

We release dozens of new products every year. Be sure to subscribe to our promotional emails so you can be among the first to know about all the new Warmies.

Warmies™ Safety, Care & UseAre Warmies safe for all ages?  ​

Absolutely! From sourcing our ingredients to the production process, ensuring product safety and quality for you and your family is our highest priority. Warmies undergo rigorous testing in compliance with U.S. safety standards, and we’re proud to confirm that Warmies products not only meet but exceed safety and quality regulations. They are safe for children and babies of all ages when used under adult supervision. Just remember to always adhere to the usage guidelines and instructions provided on the hangtag, sewn onto the label, and detailed in our care guide to ensure safety and maintain Warmies in excellent condition.

If you have any questions related to specific medical conditions, we recommend consulting with your doctor.​

Warmies are fully compliant with all ASTM and CPSIA requirements.Are Warmies safe for pets?

As fellow pet lovers, we appreciate this question! After all, our furry friends need cozy comfort too.

Warmies plushies and wellness products have been tested in accordance with U.S. safety standards and are safe for people of all ages. However, we have not tested their safety for animals.

We recommend reaching out to your veterinarian before allowing your pet to cozy up with Warmies.Are Warmies safe for people with diabetes?

Our products are designed for everyone, and many customers with diabetes have found comfort with Warmies.

However, it’s important to note that some people with diabetic peripheral neuropathy cannot tell when something is too hot or too cold for their skin. Excessively heating Warmies and placing them on your skin may cause burns. For this reason, we recommend you always follow the heating and cooling instructions located on the hangtags, packaging, and sewn-in labels (You can also find instructions in our care guide).

Additionally, if you or your child have diabetes, we recommend consulting your doctor before using Warmies.Can Warmies go through airport security?

You’ll be happy to know Warmies are frequent flyers! Warmies make excellent travel buddies and do not contain any materials or substances that violate airport security rules. Our products are filled with flaxseed, dried French lavender, and finished with an ultra-soft polyblend outer fabric. They should have no trouble earning TSA’s stamp of approval before takeoff!How long do I heat my Warmies in the microwave?

Our products heat quickly and easily, allowing you to enjoy the comfort of Warmies in no time! However, please keep in mind that the heating time required for your Warmies depends on the style and wattage of your microwave. It’s important to follow these instructions carefully to avoid accidentally overheating your Warmies.

Here’s a simple guide on how to heat your Warmies without compromising their quality:

  1. Remove all tags.
  2. Ensure your Warmies are clean and dry.
  3. Verify that your microwave is clean, and your turntable can rotate freely.
  4. Place your Warmies in the microwave and follow the recommended heat times provided below:

Heat times for regular Warmies, My First Warmies, Boots, Slippers, Neck Wraps, Animal Wraps, Heat Pads, and Heat-Paks:

  • 90 seconds for 600w to 800w microwaves
  • 60 seconds for 850w to 1000w microwaves

Heat times for Warmies Juniors, Hugs, and Eye Masks:

  • 30 seconds for 600w to 800w
  • 20 seconds for 850w to 1000w

For Supersized Warmies, remove the heat pack from the backside and place it in the microwave:

  • 90 seconds for 600w to 800w microwaves
  • 60 seconds for 850w to 1000w microwaves

For more tips and detailed instructions, please refer to the Warmies Care Guide.Can Warmies go in the freezer?

Yes! Chilled Warmies are excellent for soothing aches and pains or cooling off on a hot day. Please follow these instructions to chill your Warmies:

  1. Place your Warmies in a clean grip-seal freezer bag.
  2. Leave your Warmies into the freezer for 2-3 hours.
  3. Remove from the freezer and enjoy cooling comfort.

For more tips and detailed instructions, please refer to the Warmies Care Guide.Why is it important to heat Warmies at room temperature?

It’s important to reheat your Warmies at room temperature because they’re designed to retain warmth. Reheating before it returns to room temperature may cause overheating and damage. Fortunately, if you follow the care instructions, your Warmies will stay in tip-top shape for years to come!What appliance can I use to heat Warmies?

We want you to enjoy comforting cuddles with your Warmies for years to come! To ensure your Warmies remain in tip-top shape, it’s important to only heat Warmies in the microwave and follow all care and heating instructions.

We do not recommend heating Warmies in any other appliances, as doing so may risk overheating your Warmies (resulting in permanent damage).Can Warmies be heated in the dryer?

All Warmies contain just the right amount of flaxseed and real dried French lavender for heating in a microwave. Attempting to heat or dry your Warmies in a dryer could result in overheating which could permanently damage the product.

To continue enjoying hugs and cuddles with your Warmies for years to come, be sure to follow our recommended care and heating instructions.What if my microwave does not rotate?

To prevent overheating, we recommend heating your Warmies in smaller increments of 10 to 20 seconds. Please exercise caution when removing your Warmies from the microwave and ensure that it is not too hot before using.How can I store my Warmies?

After you’re done using your Warmies plushies or wellness products, simply store them in a cool, dry location for the next time you need a little calming comfort.How do I clean my Warmies?

We get it — messes happen! Please follow these instructions for cleaning your Warmies:

  1. Use a damp sponge, towel, or antibacterial wipe, to lightly spot-clean your Warmies.
  2. Use a soft brush to refresh the soft touch of your Warmies.
  3. Store in a cool, dry place after each cleaning and use.

Because Warmies contain flaxseed and dried French lavender, putting them in a washing machine or submerging them in water will cause the filling to swell and potentially ruin the product. Fortunately, spot cleaning should work just fine!

Still have questions? Warmies has the most innovative customer care in the industry and we’re happy to help.How long do Warmies stay warm?   ​

Warmies are designed to stay toasty for over an hour so you can enjoy a nice dose of soothing warmth! In fact, they’re so great at retaining heat that they may take up to 4 hours to return to room temperature. (Always wait for your Warmies to completely cool before reheating so you don’t accidentally overheat them and cause permanent damage.)Which Warmies are best for newborns & infants?

All Warmies plushies are perfect for little ones, but My First Warmies and Warmies Juniors are designed especially for our tiniest customers.Do Warmies help children with anxiety?

Warmies are designed to help children (and adults) relax and enjoy calming comfort. Our products are scented with dried French lavender and weighted to help ease anxiety, support relaxation, and promote more restful sleep.

Learn more about how Warmies help reduce anxiety here.Do Warmies help seniors with arthritis and aging?

Warmies plushies and wellness products are loved by individuals of all ages! Just as children and younger adults enjoy them, senior citizens have also found comfort and relief in our products.

Moreover, seniors with dementia have responded positively to Warmies for emotional comfort and relaxation.

Warmies are weighted, warmable, lavender-scented, and designed for cuddling, promoting overall well-being and improving the quality of life for seniors and people of all ages.Can Warmies help with menstrual cramps?

Yes! Warmies can help ease menstrual cramps. Just heat your Warmies in the microwave for 60 seconds and enjoy warm, weighted, soothing relief. Shop our Cramp Relief Collection.

Shipping & ReturnsWhat shipping options do you offer?

Warmies is proud to ship nationwide from East Dundee, Illinois. 

We offer two shipping options:

Standard Shipping

We offer flat rate ground shipping for $6.99 and FREE shipping for orders over $54. Most orders arrive in 3–7 business days, though timing may vary. Please allow up to 10 business days for delivery. Orders to APO/FPO addresses ship at a flat rate of $9.99. 

Express Shipping
We offer 1-Day and 2-Day Shipping at checkout. Prices are calculated based on your delivery address and order size. Express orders placed before 12 PM CST, Monday-Friday, ship the same day. Orders placed after that time or on Fridays ship the next business day.

Please note, all orders take 1-3 business days to process. Orders placed during sales or holidays may require extra processing time.How Long Does Standard Shipping Take?

Our team works hard to get your Warmies to you as quickly as possible!

Most orders arrive within 3–7 business days, but delivery may take up to 10 business days depending on carrier delays, holiday schedules and promotions.Do Warmies ship outside the contiguous U.S.?

No, Warmies ships within the contiguous U.S. (the lower 48 states) and to APO/FPO military addresses at a flat rate of $9.99. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, or international destinations at this time.Do Warmies come with gift wrapping?

Warmies make great gifts! We offer a gift bag that is also great for travel, microwaving your Warmies, and more!Can I return my Warmies?

Yes, you can! We hope you love your Warmies, but we know not every love story is meant to be. Our 30-day return policy makes it easier to say goodbye. If for any reason you aren’t completely satisfied, simply return your Warmies product for a refund, minus the cost of shipping. Items must be unused with all tags attached. Start your return using our chat feature or by contacting Warmies with this form.

Please see our return policy for more information.

From first click to final cuddle, our exceptional customer service team is here for you.

Payment MethodsCan I buy Warmies directly from the website?

Yes! All Warmies products can be purchased directly from our website and shipped anywhere in the contiguous U.S. We cannot ship to Alaska or Hawaii at this time.

Our customer service is as comforting as our plush – please reach out with any questions!Can I buy Warmies from a retail store?

Yes! Warmies are available for purchase in multiple retail stores throughout the U.S.

Use our store locator to find the closest Warmies!What type of payment do you accept?

We’re all about sharing the warmth of Warmies so to make shopping convenient, we accept several payment methods, including MasterCard, American Express, Visa, Discover/Novus, Apple Pay, Google Pay, and Shop Pay.Do you offer a financing option?

We are proud to offer Afterpay! This allows you to pay for your Warmies purchase in four easy and interest-free installments — no additional fees required. Learn more about Afterpay here.

My AccountDo I need to create an account to place an order?

Our process makes it as easy as possible to order Warmies! That means you don’t have to create an account to place an order. However, creating an account helps make the checkout process much faster for future purchases and allows you to check out without having to re-enter billing and shipping information. Faster checkouts mean more time for cuddling Warmies! Create an account here.How do I update my Account details?

Need to update your account info? No problem! Just follow these easy instructions:

  1. Log into your Warmies account here.
  2. Click on “View addresses” to edit or add a new address or update your first or last name.
  3. Save your changes.

Still need help? Our customer service team is here to get you the answers you need.Do you offer a referral program and/or loyalty program?

Referral Program
We’re so excited you want to share Warmies with your friends and family! With our referral program, you can give your friend 20% off, and get 20% off after they complete their first order.

Check out our referral page here to learn more and start spreading the Warmies love!

Loyalty Program
Warmies Plush Point Rewards program is our way of saying “thank you” to all our amazing customers. You can earn points on every purchase: 1 point for $1 spent. You can also earn Plush Points by following us on social media and through our Referral Program. Points can be used for money off your next purchase on Warmies.com (excluding sales, coupons, and discounts). Signing up is free and easy on the Loyalty Program Page here.

Wholesale and CollaborationsHow do I open a wholesale account?

We’re excited that you’re interested in becoming a Warmies retailer! ️ Please apply for a Warmies wholesale account here, and a member of our team will be in touch soon!Where do I apply for a collaboration opportunity?

Yay! We’re thrilled you’re interested in partnering with Warmies! Please sign up for our Warmies Ambassador program here, and we will be in touch via email about upcoming campaigns!How can I place an order for a tax-exempt organization?

Our wholesale department is ready to assist with your tax-exempt inquiries. Please send an email to sales@warmies.com including your specific request and any relevant documents. 

Warmies™ for PetsHow do I use Warmies for Pets?

Warmies for Pets are thoughtfully designed plush companions created especially for pets, offering comfort, companionship, and gentle sensory support for dogs and cats of all ages. Each Warmies for Pets features our signature Warmies softness and durable stitching for everyday play.

Whether your pet loves to snuggle, carry their toy around the house, or enjoy a soft friend during downtime, Warmies for Pets provide a calming presence that supports relaxation and emotional comfort. They’re perfect for crate time, bedtime, or simply keeping your pet company throughout the day.​​Is this safe for all pets?

Every pet is different. Always supervise your pet during use and observe their behavior to ensure the product is suitable for them. Some pets may not be a good fit for weighted or warmed toys.Are Warmies for Pets durable?

Yes. Warmies® for Pets are designed to be durable and pet-friendly when used as intended. They’re made with soft yet sturdy materials that hold up well to regular cuddling and everyday use. As with any plush pet product, we recommend supervising pets that like to chew and chomp to help extend the life of their Warmies.Can I heat the whole Warmies Pet Toy?

No. Only the removable Hot-Pak® inside the toy should be placed in the microwave. The outer cover should never be heated.How do I clean Warmies for Pets?

First, remove the Hot-Pak® insert, then wash the plush cover on a gentle cycle using cold water and mild detergent (detergent optional). Recommended air dry only.What if the Hot-Pak® in the Pet Toy gets wet?

If the Hot-Pak® ever becomes wet, it should be replaced. Do not heat a wet Hot-Pak®.Are Warmies for Pets scented?

No, but this toy is made in a facility that also manufactures products containing lavender.Are Warmies for Pets weighted?

Yes! Warmies for Pets are thoughtfully weighted to alleviate anxiety and provide comfort, they weigh about 1 lbs.

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105 Prairie Lake Rd, East Dundee, IL 60118

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